Quality & Care

When you love your eyewear as much as we do and you’re wearing them on a daily basis, It’s not uncommon to experience some wear and tear. Here are our recommendations for maximising the life of your sunglasses.  

• It is best to carry your sunglasses in the Pared case and lens pouch when you are not wearing them, this will avoid them getting damaged or the lenses scratched.
• To help them keep their shape, it’s best to handle your sunglasses with both hands and to fold the left arm under the right arm when closing your glasses.
• As hard as the temptation may be, try to avoid wearing your sunglasses on your head as this can distort the fit of the frames. You might find your sunglasses will feel too big or slip off your face as they stretch when sitting on top of your head and may be hard to repair.
• To clean the lenses, you can use the Pared lens pouch provided or try a gentle lens solution. Avoid using any rough materials to clean your sunglasses, as this may damage the frame and lenses.
• Avoid leaving sunglasses in direct sunlight when not in use as this may warp or distort your frames.
• Avoid submerging your sunglasses in fresh or saltwater. Make sure you rinse off any sand or salt in tap water and leave to dry before cleaning with a lens cloth or lens cleaning solution.

Returns & Exchanges

Pared Eyewear will authorise a Store Credit, Exchange or Refund for any full priced product purchased from our online store (paredeyewear.com) within 14 days of your orders ship date.

Although you may try on an item, all returned products must be returned in new and unused condition with all packaging intact. If your order included a gift with purchase, this must also be returned in an unused condition. Any gift with purchases that are not returned with the item will be deducted from the refund total. 

If you would like to exchange or return a product simply head to our returns portal HERE and enter your order number ( PE# ) and postcode, within 14 days and follow the prompts. After the expiry of the 14 day period, no Refund or Store Credit can be offered. If your order was on pre-order please email us and we will honour this as a separate case. 

The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty. If your sunglasses are faulty please email us at hello@pared.com.au and we can provide a free return label.

Pared Eyewear can not be held responsible for any lost or undelivered returns; For this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us.

Frequently asked questions about returns, refunds and exchanges.

How do I return my order?

Visit our returns portal, enter your order number and email address to start. Follow the instructions and select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines

Do you offer returns during sale periods or if I use a discount code?

Yes, your return will still be honoured even if you have used a discount code on any full price item. If an item is marked Final Sale then only store credits can be provided. Items purchased on final sale are eligible for exchange or a store credit only. No refunds are accepted on final sale items unless deemed faulty.

What items are non-refundable? 

The following items cannot be returned: Gift cards & final sale items. 

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date and we can provide a free return label. You can submit this request HERE

Can I exchange my order?

We offer exchanges. We allow the exchange of purchased items for selectable variants. You will be sent a free postage label once the exchange request is approved, the replaced item will then be shipped to you once the unwanted item has been shipped back to us. Please submit your return HERE

What are the refund options?

The following refund options are supported: Refund to the original payment method & refund to store credit (if applicable).

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing your return request through our returns portal.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. If approved, the refund request will be processed within 5 - 7 business days.

Do you accept returns during sale periods?

Yes, we offer returns during our sale periods unless stated final sale on the product.

How soon will I get my refund?

Your refund will be processed once we receive and inspect your return.

My question hasn't been answered.. 

If you have any queries regarding returns or refunds, please reach out to us - hello@pared.com.au

Shipping

Pared ships worldwide!

We offer free express shipping worldwide on orders over $50. 

Australia & New Zealand

All Australian & New Zealand orders are shipped via Australia Post express service. Our express service delivery timeframes are based on shipping from our warehouse located on the Gold Coast to your location. Metro cities are overnight delivery excluding Perth, Adelaide, Darwin & Hobart which are usually 2 business days. Rural areas across Australia take anywhere between 3-5 business days.

Processing time

Our shipping times are in addition to our processing time. Please allow 1-2 days for our team to pick and pack your order providing your order is not Preorder.. Delays may occur during peak or sale periods for processing times, please allow 1 week for dispatch. Please note we are unable to update your shipping address if it has already been processed by our warehouse. You can use your tracking number to redirect the parcel if needed. 

Tracking your order

You will receive an email with your express tracking number. If you do not receive your tracking details, please contact our team directly at - hello@pared.com.au. 

Possible delays 

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Changing or canceling your order

We will do our best to assist with any changes or cancellations to your order - please contact us as soon as possible via email - hello@pared.com.au. Our warehouse dispatches orders daily, so unfortunately we are unable to cancel or make any changes once it has been processed by our warehouse or left the premises. 

Pre-orders

For any pre-orders please check our website for an estimated dispatch date, this will be listed on the product page. Alternatively if you have any questions or would like an update please contact us - hello@pared.com.au  Once your order is shipped you will receive an email with your tracking information.

International shipping 

US & Canada*

US & Canada orders are shipped from our warehouse in California via UPS 2 day service. Please note on rare occasions some styles may not be held at our US warehouse, therefore you will receive an email from our customer service team with further dispatch info. If you have any questions prior to placing your order please don’t hesitate to email us - hello@pared.com.au 

UK*

UK orders are shipped from our Australian warehouse via express Australia Post. If you have any questions prior to placing your order please don’t hesitate to email us - hello@pared.com.au

Rest of the world

Pared will ship using a combination of local postal services and courier companies to make sure your sunglasses arrive safe and sound from our Australian warehouse!

FAQs